Get In Touch
+91 9656 966 466
+91 9020 150150
goldenghatspices@gmail.com
WHATSAPP:+91 8590 30 3380
KP-XII/1501, Vettoonickal Building,
Opp. Vyaparabhavan, Kumily, Kerala
Frequently Asked Question!
Speeding up the process. By ordering online you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.
There are no Delivery charges for orders above Rs.1,299/-, absolutely FREE shipment to all areas of India. For orders below the amount, a very meager amount is charged on checkout dependent on the total weight of the shipment. You can see the shipping fees on the checkout process before the payment is made.
For International shipments, it varies according to Country/Area and total weight of the shipment. You should contact us telephonically before making the payment on International purchases.
If you want to cancel your order for any reason, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product as per the refund policy. Please send an email to goldenghatspices@gmail.com to register the request.
We specialize in high-quality Kerala spices, sourced directly from our local area. Our selection includes a wide range of whole spices, ground spices, and blends, known for their rich aroma and flavor.
Our spices are sourced from the lush, fertile regions of Kerala, India, specifically from our own area, known for producing some of the finest spices in the world.
We prioritize quality and freshness. Our spices are carefully selected, processed, and packaged to retain their natural aroma and flavor. We work directly with local farmers to ensure the best quality and support our community.
While not all our spices are certified organic, we focus on sustainable and traditional farming practices. Please check individual product descriptions for specific information.
We are committed to providing the highest quality spices. We work closely with local farmers and maintain strict quality control throughout our process. We are confident you will taste the difference.
It reflects our commitment to providing premium spices at affordable prices, ensuring everyone can enjoy the authentic flavors of Kerala.
Simply browse our online shop, add your desired spices to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.
Alternatively, you may use our WhatsApp number, 8590 303380, and its catalog to order and Pay using WhatsApp.
Order through the WhatsApp catalog and secure payment through the WhatsApp platform.
We accept all the most common payment methods, such as Credit cards, Debit cards, UPI, and Net banking.
Online wallets and EMI options are being added to it.
We are concentrating on India, but in cases international shipping also we do. We do shipping to most countries.
Kindly ensure it while placing the order.
Pan India
Shipping is absolutely FREE inside India for all orders having an order value of Rs.1,299/- or more. For orders below the amount, a very nominal freight charge is added to as freight.
You can view the shipping costs at checkout before completing your purchase.
International Shipping:
Shipping costs vary depending on your location and the weight of your order. You need to confirm by contacting us over phone/email for the exact amount to pay for your shipment.
Shipping times vary depending on your location. Normally 2-7 business days for domestic within India and 1 – 2 weeks for international orders.
In normal cases, we will process the order on the same day itself, but to a maximum of 24hrs from the confirmed order. It can be up to 48 hours in very rare cases.
Sundays and holidays are considered as non-business days.
You will be updated the status by email/WhatsApp/telephone automatically.
Once your order is shipped, you will receive a tracking number via email/WhatsApp. You can use this number to track your shipment on the carrier’s website.
Please contact us as soon as possible if you need to cancel or change your order. We will do our best to accommodate your request.
We value your inquiries and strive to provide prompt responses. We aim to respond to all email inquiries within a few hours during business hours. You can expect a response from our customer service team within 24 hours during our business days. If you have any urgent questions, please feel free to call us at +91 9020150150.
While we don’t currently have a traditional points-based loyalty program, we love to reward our customers! We regularly offer discounts and special promotions, including:
- First-Purchase Discounts: New customers can enjoy a special discount on their initial order using our provided discount coupons.
- Festival and Occasional Sales: We celebrate special occasions and festivals with exclusive discounts and offers.
- Email and Social Media Promotions: Be sure to subscribe to our email list and follow us on social media to stay updated on our latest promotions and discounts.
We believe in providing value to our customers through these exciting offers!
We value your feedback and encourage you to share your experience with Golden Ghat Spices! Here’s how you can leave a review:
- Post-Purchase Email:
- After your purchase, you’ll receive an email from us with a link to submit a review. This email is sent to verified customers to ensure authentic feedback.
- Review Process:
- Simply click the link in the email, and you’ll be directed to a page where you can leave your review and rate your purchase.
- Verified Customer:
- Only verified customers, who have made a purchase from our online store, are eligible to leave reviews. This helps us maintain the integrity and authenticity of our customer feedback.
We appreciate you taking the time to share your thoughts and help other spice enthusiasts discover the flavors of Golden Ghat Spices!
Yes, absolutely! We offer a convenient WhatsApp ordering option for our customers. You can browse our catalog, place your order, and even make secure payments directly through WhatsApp.
You can reach us on WhatsApp at +91 8590303380.
We have a WhatsApp catalog that allows you to easily browse our full range of spices. Simply send us a message on WhatsApp, and we’ll guide you through the process.
Yes! Our customer support team is available on WhatsApp to answer any questions you may have about our spices, their origins, or how to use them.
Yes, we use the highly secure PayU payment gateway for all WhatsApp transactions, ensuring your payment information is protected.
We accept various payment methods through the secure PayU India gateway on WhatsApp, including Credit cards, debit cards, UPI, Net-banking, Wallets, etc.
Yes, our WhatsApp catalog features the same high-quality Kerala spices you’ll find on our website. You’ll have access to our full product range and the same great prices.
Absolutely! We offer multiple ways to contact us. You can use the chat button on our website, goldenghatspices.com, or reach us directly on WhatsApp.
Yes, we can provide order updates and tracking information through WhatsApp, keeping you informed every step of the way.
All the products which are shown on our site are available. Order lead time depends on the products and quantities.
If you have question regarding our online store (ordering, account questions, technical questions), please contact goldenghatspices@gmail.com.
Please contact us immediately, and we will arrange for a replacement or refund.
Store your spices in airtight containers in a cool, dark, and dry place to maintain their freshness and flavor.
Yes, we offer a variety of authentic Kerala spice blends, perfect for adding rich flavor to your dishes on request.
Yes, our spices are naturally vegetarian and vegan-friendly.
Yes, even though we concentrate on retail sector, but we can offer bulk order fulfilment for businesses. Please contact us through the contact form on our website (at the bottom of this page) or at +91 859030 3380 or goldenghatspices@gmail.com for more information.
Absolutely! We are passionate about sharing the culinary traditions of Kerala. We are planning to post on our blog and on social media the recipe ideas and cooking tips using the spices we offer.
You can contact us through the contact form on our website https://goldenghatspices.com/contact/, by phone at +91 859030 3380, or by email at goldenghatspices@gmail.com.
9.30 am to 5.30 pm IST is considered our normal business hours. You may use our contact numbers and email or the Contact form available at the bottom of this page to contact us.
Our return & Refund policy is available here https://goldenghatspices.com/refund-policy/
Golden Ghat Spices: Our physical address is: Nature & Life, KP-XII/1501, Vettoonickal Building,
Opp. Vyaparabhavan, Vyapara Bhavan Road, Kumily – 685 509, Idukki District, Kerala
+91 8590 30 3380, +91 9020 150150 & +91 9656 966 466 are our telephone numbers.
685509 is our PIN code, which is of the Kumily Post office.
Our Regd Office for the mother institution, ie. Nature & Life is at : KP-XII/1501, Vettoonickal Building, Opposite Vyaparabhavan, Vyaparabhavan Road, Kumily, Idukki District, Kerala – 685509.
While our Kerala spices don’t necessarily ‘expire’ in a way that makes them unsafe to eat, they do lose their potency over time. To ensure you enjoy the rich flavors of our spices at their best, here’s a general guideline:
- Whole spices, like peppercorns or cinnamon sticks, can maintain their quality for 3-4 years when stored properly.
- Ground spices, such as turmeric powder or chili powder, are best used within 1-3 years.
To maximize the shelf life of your spices, we recommend storing them in airtight containers in a cool, dark, and dry place, away from direct sunlight and heat. If you notice a faded color, weak aroma, or dull flavor, it’s likely that the spice has lost its potency.
We take great care in sourcing and packaging our spices to ensure freshness, so you can enjoy the authentic flavors of Kerala in your cooking.
We are committed to providing our customers with the freshest spices possible. We carefully source all our spices from reputable suppliers and ensure they are handled and stored to maintain their peak flavor and aroma.
Our Kerala spices, particularly our cardamom, pepper, coffee, etc are sourced locally and processed with a focus on freshness. We procure these in smaller batches to preserve their natural qualities.
For items sourced from further afield, we maintain strict quality control to guarantee that you receive the best product possible. We believe in providing high-quality spices, whether they are from our local farms or other trusted sources.
While we prioritize food safety and work with reputable suppliers, we cannot guarantee that our spices are completely allergen-free. Spices can naturally contain allergens, and there is also a potential risk of cross-contamination during processing and handling.
We are working to gather more detailed allergen information for our products. In the meantime, please feel free to contact us if you have any questions.
At Golden Ghat Spices, we understand that freshness is paramount when it comes to enjoying the true flavors of Kerala spices. That’s why we take several steps to ensure our spices are of the highest quality:
- Fresh, Small-Batch Sourcing:
- We prioritize purchasing our spices in minimum quantities, directly from local farmers. This ensures that we receive freshly harvested spices, rather than relying on large, aged stockpiles.
- Prompt Processing:
- Our local spices are processed and packaged as quickly as possible after harvest, to lock in their natural aromas and flavors.
- Quality Zipper Packaging:
- We package our spices in high-quality, resealable zipper packets. This packaging creates an airtight barrier, protecting the spices from exposure to air and moisture, which are the primary causes of flavor degradation.
- Careful Handling and Storage:
- Throughout the entire process, from sourcing to packaging, we adhere to strict handling and storage protocols to maintain the integrity of our spices.
By combining these practices, we strive to deliver the freshest, most flavorful Kerala spices to your kitchen.
We package our spices in high-grade, food-grade plastic zipper bags. These bags are specifically chosen for their ability to maintain the freshness and quality of our spices during shipping and storage.
Here’s why we use this type of packaging:
- Food-Grade Safety:
- Our bags are made from food-grade plastic, ensuring they are safe for contact with food products and won’t leach any harmful chemicals into your spices.
- Airtight Seal:
- The resealable zipper closure creates an airtight seal, which is crucial for preventing exposure to air and moisture, the primary culprits of spice degradation.
- Durability and Protection:
- The high-grade plastic provides a durable barrier, protecting your spices from damage during transit.
- Convenience:
- The resealable zipper allows for easy opening and closing, making it convenient for you to store your spices and maintain their freshness over time.
We believe that our high-quality packaging plays a vital role in delivering the freshest, most flavorful spices to your door
While our current packaging for shipping uses high-grade food-grade plastic zipper bags to ensure product freshness, we are actively working to reduce our environmental impact. We source many of our spices locally, which reduces transportation emissions. We are also researching more sustainable packaging options, and are committed to finding the best balance of freshness and environmental responsibility.
Ordering through WhatsApp offers several advantages:
- Convenience: Place orders and make payments directly from your phone.
- Personalized Support: Get real-time answers to your questions.
- Faster Communication: Receive quick updates and responses.
- Secure Transactions: Enjoy secure payments through PayU.
Yes, we strive to offer the same discounts and promotions on both our website and WhatsApp catalog. Be sure to check with us for any current offers.
While you cannot leave a formal review on WhatsApp, we welcome your feedback! You can share your thoughts and experiences with us directly, and we will use them to improve our services.
Simply contact us via WhatsApp on +91 8590303380, and our customer support team will assist you in resolving any issues promptly.
While we strive to maintain consistency across our website (goldenghatspices.com) and WhatsApp catalog, there may be occasional variations due to platform-specific features or limitations.
- Platform-Dependent Features: Certain features, discounts, offers, or freight calculations may function differently or be unavailable on one platform compared to the other.
- Synchronization Delays: Due to technical factors beyond our control, there might be slight delays in synchronizing updates between our website and WhatsApp catalog. This could lead to temporary differences in pricing, offers, or product availability.
- Beyond Our Control: Some platform-specific limitations or changes may be outside of our direct control, which could affect the offerings on either platform.
We make every effort to minimize these discrepancies and ensure a seamless experience for our customers. However, we recommend verifying any critical information, such as pricing or availability, directly on the platform you intend to use for your purchase.
We will always try to provide the best and most accurate information possible to all our customers. We appreciate your understanding.